Refund policy

 

Return and Refund Policy

Physical products

You have 30 days after receiving a physical product to request a return. The item must be unused, in the same condition you received it, with any tags and original packaging. Please keep your receipt or proof of purchase.

To request a return, email paunancy51@gmail.com with your order number. Please do not send an item back before contacting us. We will review your request and provide the return instructions and correct address if it is approved.

For products we ship ourselves, we will provide a return shipping label for approved returns. For pet products fulfilled by a supplier, we will coordinate the return and explain the shipping arrangements before you send anything back. Return shipping arrangements may differ by product.

Damaged or incorrect items

Contact us promptly if an item arrives damaged, defective, or incorrect. Include your order number and photos if possible so we can review the problem and help resolve it.

Exceptions

Custom or personalized products, personal care products, gift cards, and sale items may not be eligible for return. Contact us if you are unsure about an item.

Digital downloads

If you do not receive your download or cannot open the file, email paunancy51@gmail.com with your order number so we can help. Refund requests for digital products will be reviewed individually, subject to applicable law.

Refunds

We will let you know whether a refund is approved after reviewing the return. Approved refunds are sent to the original payment method within 10 business days; your bank may take additional time to post them. If more than 15 business days have passed since we approved your refund, email paunancy51@gmail.com.